Welcome to the website of AJ Courier and Logistics services Ltd. These Terms and Conditions of Operation ("Terms") govern your use of our website located at (https://ajcls.com/terms_and_conditions.php) and your interaction with our logistics services. By accessing or using the Site and our services, you agree to these Terms. If you do not agree to these Terms, please do not use the Site or our services.

1. Services Provided
The Company provides logistics services including but not limited to freight transportation, warehousing, distribution, supply chain management and haulage services. AJ Courier and Logistics Services Ltd is dedicated to providing reliable and efficient courier and logistics solutions to our clients.
By engaging our services, you agree to the terms and conditions regarding the services provided by AJ Courier and Logistics Services Ltd which include:

• Offering a wide range of courier services to meet your shipping needs, including same-day delivery, next-day delivery, and scheduled deliveries. Our courier services are designed to ensure fast, reliable and dependable delivery of your packages and documents to their destination. Whether you need to send a single parcel or multiple packages, our parcel delivery services are tailored to meet your specific requirements. We handle parcels of all sizes and shapes, ensuring that your items are delivered safely and on time.
• Our freight transportation services are ideal for businesses and individuals requiring the transportation of large or bulky items. We have the resources and expertise to handle freight of all types, including palletized goods, machinery, and oversized shipments. In addition to transportation services, we offer warehousing and distribution solutions to help streamline your supply chain operations. Our secure warehouse facilities are equipped to store your inventory and fulfill your distribution needs efficiently.

At AJ Courier and Logistics Services Ltd, we understand that every client has unique logistics requirements. That's why we offer customized logistics solutions tailored to your specific needs. Whether you require specialized handling, temperature-controlled storage, or expedited delivery, we can accommodate your requests. We provide real-time tracking and monitoring of shipments throughout the transportation process. Our advanced tracking systems allow you to monitor the status of your shipments online, providing you with peace of mind and visibility into the movement of your goods.
Our dedicated customer support team is available to assist you with any inquiries or concerns you may have regarding our services. Whether you need assistance with scheduling a delivery, tracking a shipment, or resolving an issue, our team is here to help. By engaging our services, you acknowledge and agree to abide by the terms and conditions outlined above.

2. Eligibility
By accessing and using AJ Courier and Logistics Services Ltd website and services, users agree to comply with the eligibility requirements outlined in the terms and conditions.

• Age Requirement: Users must be at least 18 years old to access and utilize AJ Courier and Logistics Services Ltd website and services.
• Legal Capacity: Users must possess the legal capacity to enter into contracts and abide by the terms and conditions outlined by AJ Courier and Logistics Services Ltd.
• Compliance: Users must comply with all applicable laws and regulations while using AJ Courier and Logistics Services Ltd website and services.
• Prohibited Activities: Users must not engage in any prohibited activities outlined in the terms and conditions, including but not limited to fraud, unauthorized access, or misuse of the website and services.

3. User Conduct
At AJ Courier and Logistics Services Ltd ("Company"), we are committed to providing a positive and professional experience for all users of our services. By engaging our services, you shall not engage in any conduct that may harm the Company or its reputation, or that may interfere with the proper functioning of our services. By engaging our services, you agree to use our services in compliance with all applicable laws and regulations, you agree to abide by the following user conduct guidelines:

• Compliance with Laws: Users must comply with all applicable laws and regulations when using our services. This includes, but is not limited to, laws governing the shipment of goods, customs regulations, and export controls.
• Accuracy of Information: Users are responsible for providing accurate and complete information when scheduling deliveries, submitting shipment details, and communicating with our team. Misrepresentation of information may result in delays or complications with your shipment.
• Respectful Communication: We expect all users to communicate with our team in a respectful and professional manner. Harassment, abusive language, or disrespectful behavior towards our employees or other users will not be tolerated.
• Prohibited Items: Users must not ship any items that are prohibited by law or that pose a risk to the safety of our employees, other users, or the general public. Prohibited items may include, but are not limited to, hazardous materials, illegal substances, firearms, and perishable goods.
• Proper Packaging: Users are responsible for ensuring that their shipments are properly packaged to prevent damage during transit. Improperly packaged items may be refused or subject to additional fees for repackaging.
• Security and Safety: Users must not engage in any conduct that compromises the security or safety of our facilities, equipment, or personnel. This includes, but is not limited to, unauthorized access, tampering with equipment, or interference with operations.
• Feedback and Complaints: We welcome feedback from our users and encourage open communication. If you have any concerns or complaints about our services, please contact our customer support team so that we can address them promptly and effectively.
• Termination of Services: AJ Courier and Logistics Services Ltd reserves the right to refuse service to any user who violates these user conduct guidelines or engages in conduct that is detrimental to our operations or reputation.

4. Registration
At AJ Courier and Logistics Services Ltd ("Company"), we strive to provide efficient and personalized services to our clients. Some features of our services may require you to register for an account. You agree to provide accurate and complete information when creating an account and to keep your login credentials secure. Registration with our website and services is subject to the following terms and conditions:

• Registration Process: Users may be required to register for an account on our website to access certain features or services. During the registration process, users will be asked to provide certain information, which may include their name, contact information, and other details relevant to the services being requested.
• Accuracy of Information: Users are responsible for providing accurate and up-to-date information during the registration process. This includes ensuring that all contact information, including email addresses and phone numbers, is current and valid.
• Account Security: Users are responsible for maintaining the security of their account login credentials, including usernames and passwords. Accounts are for individual use only, and users must not share their login information with others. Users are encouraged to choose strong passwords and to update them regularly.
• Unauthorized Access: Users must notify AJ Courier and Logistics Services Ltd immediately if they become aware of any unauthorized access to their account or any other security breach. The Company will not be liable for any loss or damage arising from unauthorized access to user accounts.
• Account Termination: AJ Courier and Logistics Services Ltd reserves the right to terminate or suspend user accounts at any time, without prior notice, for any reason. This includes, but is not limited to, violations of these terms and conditions or misuse of our services.
• User Responsibilities: Registered users are responsible for all activity that occurs under their account, including any actions taken by third parties using their login credentials. Users must not use their account for any unlawful or unauthorized purposes.

5. Fees and Payments
At AJ Courier and Logistics Services Ltd ("Company"), we aim to provide transparent and competitive pricing for our courier and logistics services. Fees for our services will be provided to you through our website. Fees and payments for our services are subject to the following terms and conditions:

• Fee Structure: The fees for our services are given based on type of service requested, the weight and dimensions of the shipment, the distance of transportation, and any additional services requested by the user.
• Quotations: Users have access to quotation for the cost of our services on the website before initiating a shipment. Quotations provided by AJ Courier and Logistics Services Ltd are estimates based on the information provided by the user and are subject to change.
• Payment Methods: Payment for our services may be made using various payment methods, including debit cards and electronic funds transfer (EFT). Payment details will be provided to the user upon request or during the booking process on the website.
• Payment Obligations: Users are responsible for ensuring that all fees and charges associated with their shipments are paid in full and in a timely manner. Failure to pay may result in delays or complications with the shipment and may incur additional fees or penalties.
• Additional Charges: Additional charges may apply for services such as expedited delivery, special handling, packaging materials, customs clearance, and storage. These charges will be communicated to the user at the time of booking.
• Refunds and Cancellations: Refunds may be issued for cancelled shipments or for services not rendered, subject to the cancellation policies and terms outlined by AJ Courier and Logistics Services Ltd. Users must contact our customer support team to request a refund and provide any necessary documentation.
• Changes to Fees: AJ Courier and Logistics Services Ltd reserves the right to modify or revise our fee structure at any time. Any changes to fees will be communicated to users in advance, and users will have the option to accept the new fees or cancel their bookings.

6. Intellectual Property
AJ Courier and Logistics Services Ltd ("Company") is committed to protecting its intellectual property rights, including all contents, trademarks, logos, and proprietary information. Users of our website and services are prohibited from using, reproducing, modifying, or distributing any of our intellectual property without prior written permission from the Company. Unauthorized use of our intellectual property may result in legal action. We reserve the right to enforce our intellectual property rights to the fullest extent permitted by law.

7. Limitation of Liability
AJ Courier and Logistics Services Ltd ("Company") strives to provide reliable and efficient courier and logistics services to our clients. While we endeavor to ensure the safe and timely delivery of shipments, there are certain limitations to our liability that users should be aware of. By engaging our services, users acknowledge and accept the following limitations of liability:

• Third-Party Services: AJ Courier and Logistics Services Ltd may engage third-party service providers, including carriers, freight forwarders, and customs brokers, to facilitate the transportation and delivery of shipments.
• Force Majeure Events: In the event of circumstances beyond our control, such as natural disasters, adverse weather conditions, labor disputes, or government actions, AJ Courier and Logistics Services Ltd may be unable to fulfill its obligations or may experience delays in service. We shall not be liable for any losses, damages, or expenses incurred as a result of force majeure events.
• Consequential Damages: AJ Courier and Logistics Services Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our services, including but not limited to loss of profits, loss of business, or loss of data. Our liability shall be limited to the value of the shipment or the fees paid for our services.
• Limitation of Liability: To the fullest extent permitted by law, AJ Courier and Logistics Services Ltd shall not be liable for any direct damages exceeding the declared value of the shipment or the fees paid for our services, whichever is lower. Our total liability for any and all claims arising out of or in connection with the use of our services shall not exceed the declared value of the shipment or the fees paid for our services.

8. Indemnification
By using the services provided by AJ Courier and Logistics Services Ltd ("Company"), you agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event of any claims, liabilities, damages, losses, or expenses arising from your use of our services, you agree to indemnify AJ Courier and Logistics Services Ltd against any such claims. This includes claims arising from your conduct, the content of your shipments, third-party claims, breach of our terms and conditions, or violation of any applicable laws or regulations.

9. Changes to Terms
The Company reserves the right to modify or revise these Terms at any time. We will notify you of any changes by posting the revised Terms on the Site. Your continued use of the Site or our services after the effective date of the revised Terms constitutes your acceptance of the changes.